Where are you located?

Kyuseido is based in Japan.

Do you have a physical location? 

Yes, we have a small work studio in beautiful Kuramae, Tokyo. If you wish to visit our studio, please make a reservation with us at least 2 weeks in advance through our contact form.

Do you offer discounts from time to time?

No. All our prices reflect the value of the product. Discounting only leads to one of two outcomes. The first scenario is squeezing margins on your retailer who have to shoulder the burden of operating costs and can easily end up with in a race to the bottom. We want to support our retailers with fair pricing that can support their businesses which in return supports the entire community. The second scenario is artificial pricing from brand to “build in” the discount into the pricing. This is fancy accounting arithmetic that we are not interested in, as the end result is the same for the customer, but the process builds unrealistic expectations. We are committed to pricing our products on what they are worth rather than fancy bookkeeping.

Why do you have regional pricing?

Kyuseido operates as an international business. As such, we are susceptible to currency rate risks. The macroeconomic conditions that govern currency rates are beyond our control so we need to forecast a stable long term rate to reduce the pricing impact on customers. This means that we need to internally use an exchange rate that we believe will become the stable currency exchange rate in the long term and stick with it. Occasionally, we will readjust our regional prices to reflect changing macroeconomic outlooks.

Do you offer free shipping? 

No. Shipping is not free for retailers and logistics is getting more expensive by the day. Though larger companies are able to offer free shipping by dipping into their margins, Kyuseido is a small team operation and cannot afford to offer free shipping.

Do you have a return/exchange policy? 

We stand by our products and will honour our international warranty in case of defects. If you are not happy with your purchase, you may contact us for details on how to return the product at your own cost within 14 days if the item is undamaged and unused. Once we confirm receipt of the product, we will process a refund. Please note that if we determine that the item had been damaged or used, we will not refund the purchase.

Any disassembly of the pen will void your warranty, so while it is possible to disassemble the pen we suggest you do so only if you are confident in being able to service the pen yourself.

Specialty and custom grinds are non-refundable and all sales are final for pens purchased with any specialty or custom grind.

Do you gift wrap products? 

While we cannot guarantee every request, please leave us a message during check out and we will do our best.

How can I contact you?

Please kindly contact us through the contact form. Please respect that we are a very small team operation and while we always try to do our best, we may not always be able to respond to every email.